Subscription terms
Draft for pre-release review · last updated 14 October 2026. These terms describe how GaitAI Care subscriptions work on the web app (care.gaitai.in) and the Android app, which share one account and one subscription. They have not yet been reviewed by a lawyer.
Free trial
- The trial starts when you confirm your email address and lasts 14 days. No payment details are needed to start it.
- It is one trial per person: signing out, reinstalling the app, using another device or deleting and re-creating the account does not start a new one.
- The app shows the days left, and we email you three days and one day before it ends.
- You can choose a plan during the trial. The first charge is taken when the trial ends, not before.
Plans
| Plan | Monthly | Yearly | Includes |
|---|---|---|---|
| Basic Care | ₹99 | ₹999 | 1 family member profile, 2 GB for original reports, every feature |
| Family Care | ₹199 | ₹1,999 | Up to 5 family member profiles, 10 GB for original reports, every feature |
Prices are in Indian rupees. Whether GST is included or added is shown on the plan screen before you pay. Features are: report upload and storage, medicines, vaccinations, illnesses, hospital stays, daily observations, medical timeline, analysis, PDF reports and Share with Doctor, within fair-use limits for text extraction. If you hold more profiles than your plan includes, the oldest ones stay open and the others are locked until you upgrade, export or delete them.
Payment and renewal
- Payments are taken by Razorpay on its own secure page (UPI AutoPay, cards, net banking and other methods Razorpay offers). GaitAI Care never sees your card or bank details.
- Plans renew automatically at the end of each month or year, at the price shown when you subscribed, and are charged to the payment method you authorised, until you cancel. Your bank or UPI app may notify you before each charge.
- If a renewal payment fails, Razorpay retries it for a few days and you keep access meanwhile. If it still fails, the subscription stops and your records lock until you subscribe again.
- Price changes apply only to new subscriptions or after notice to you; you may cancel before a new price applies.
Cancellation
Cancel any time in Manage subscription (web or Android). The plan will not renew, and you keep full access until the end of the period you have already paid for. Deleting your account cancels the subscription immediately.
Refunds
Partly used periods are not refunded, except where the law requires it or after a duplicate or erroneous charge: write to support@gaitai.in within 7 days of the charge. An approved refund is returned to the original payment method by Razorpay, usually within 5 to 7 working days; a full refund of the current period ends that period's access.
When a trial or subscription ends
Your records stay stored and encrypted but are locked: viewing records, uploads, medicine and vaccination management, timelines, analysis and PDF reporting need an active plan. Without paying you can always sign in, see your billing history, manage privacy settings, download a complete export of your records with the original files, and delete your account. Paying again restores access to the same records immediately.
Contact
Billing questions and refund requests: support@gaitai.in. See also the privacy notice.